The system is experiencing issues

Stickied Incidents

4th March 2022

Zoom Phone System Update

As of Monday, March 7th, the below sites and departments will be on the new Zoom phone system:

Departments: IT/Facilities, Student Records, Bookmart, Enrollment, Admin Ops, Business, Payroll, OSRM, Nutritional Services Sites: IShine, Temecula, Vista, Riverside, FAPA, Del Rio, RVA

Reminder: you will need to dial the full 10 digit number (951-252-8866) to reach anyone in these departments and sites. Dialing the direct 3 digit extension will not work until your department or site has also transitioned to Zoom.

If at any time you experience trouble trying to dial a person's extension, try dialing the full 10 digit phone number instead. This will only be an issue until the entire organization has transferred to Zoom.

As the time nears for your department or site to make the switch, The IT department will reach out with a more detailed schedule of when, and will help with any preparations that need to be made to make the change as seamless as possible.

Past Incidents

13th June 2022

Concur Experiencing Issues

IT is aware that Concur is experiencing issues. This issue is on Concurs end and they are currently working on it. We will send an update as soon as we hear more.

6th June 2022

MySprings Maintenance - June 10, 2022 at 2PM

IT will be performing maintenance on MySprings on Friday, June 10th at 2:00PM. Due to this, you may experience some difficulties accessing MySprings between the hours of 2 PM and 5 PM. If you are still experiencing any issues on Monday, please contact IT.

IT Helpline: (951) 252-8866

  • Reminder: MySprings will be updated tomorrow between 2:00 PM and 5:00 PM. You may experience some downtime during this period.

  • 25th May 2022

    Device Distribution on MySprings Down

    IT is aware that the Device Distribution website is not working and staff are not able to look up students' Chromebooks. We are looking in to it and will update you when we know more.

    10th May 2022

    Secured Browser Down for Testing

    IT is aware that the Secure Browser for testing is down. The issue is currently being worked on by the testing provider and we will send an update when we hear more.

    5th May 2022

    Google Workspace Update to Multiple-Location Drive Files

    Starting on June 27, 2022, Google will be replacing multi-location Drive files with shortcuts. You will start seeing an in-product notification banner about two weeks before the replacement starts. The banner will have an alert with the change and will point you to a support article with more information. The migration from multiple-location files to shortcuts will happen automatically and no action is required by the user.

    28th March 2022

    Internet Down at the Plaza

    IT is aware that the internet is down for some floors of the Plaza. We are looking into it now and hope to have it resolved soon.

  • The internet is back up at the plaza. This issue has been resolved.